Forum Discussion

Justin Kingston's avatar
Justin Kingston
Iron Contributor
Nov 01, 2017

Some users not obeying CsCallingLineIdentity setting

In the midst of a PBX migration to SfB Online (pure online deployment with CloudPBX); running into an odd issue;   some users (for whatever reason it seems specific to a single site currently) are ...
Cloud PBX
PSTN Calling
Voice
Jonas Vachal's avatar
Jonas Vachal
Copper Contributor
Nov 07, 2017

Can you share your case number?  We've spent another hour working on this with no resolution yet.

Nicholas Semenkovich's avatar
Nicholas Semenkovich
Brass Contributor
Nov 07, 2017

Our case was #6477472  (resolved only with escalation to the Skype for Business team)

  • Marcel Korbee's avatar
    Marcel Korbee
    Copper Contributor
    Nov 08, 2017

    Having the same issue but only when connecting to CellPhone numbers.... so calling to another landline works, but calling to a Cell phone number (+316********) shows the users LineUri.

    • Jonas Vachal's avatar
      Jonas Vachal
      Copper Contributor
      Nov 09, 2017

      We still have no resolution to this issue and it's been over 24 hours since we've received an update.

      • Nicholas Semenkovich's avatar
        Nicholas Semenkovich
        Brass Contributor
        Nov 14, 2017

        Our service has now regressed, and we've lost Outbound Caller ID (even though we haven't touched our CsCallingLineIdentity policy and it was working fine for a few weeks).