Forum Discussion

Justin Kingston's avatar
Justin Kingston
Iron Contributor
Nov 01, 2017

Some users not obeying CsCallingLineIdentity setting

In the midst of a PBX migration to SfB Online (pure online deployment with CloudPBX); running into an odd issue;   some users (for whatever reason it seems specific to a single site currently) are ...
Cloud PBX
PSTN Calling
Voice
Nicholas Semenkovich's avatar
Nicholas Semenkovich
Brass Contributor
Nov 01, 2017

We had this exact problem as well, and could only get it resolved with a support ticket.

 

Were these numbers ported in? (My speculation is that this only occurs on ported numbers.)

 

FYI: One huge issue we ran into was ~48 hours after setting a (non-working) CsCallingLineIdentity policy -- 100% of outbound calls were rejected (until we removed the CsCallingLineIdentity).

Jonas Vachal's avatar
Jonas Vachal
Copper Contributor
Nov 07, 2017

Can you share your case number?  We've spent another hour working on this with no resolution yet.

  • Nicholas Semenkovich's avatar
    Nicholas Semenkovich
    Brass Contributor
    Nov 07, 2017

    Our case was #6477472  (resolved only with escalation to the Skype for Business team)

    • Marcel Korbee's avatar
      Marcel Korbee
      Copper Contributor
      Nov 08, 2017

      Having the same issue but only when connecting to CellPhone numbers.... so calling to another landline works, but calling to a Cell phone number (+316********) shows the users LineUri.

      • Jonas Vachal's avatar
        Jonas Vachal
        Copper Contributor
        Nov 09, 2017

        We still have no resolution to this issue and it's been over 24 hours since we've received an update.