Forum Discussion
Some users not obeying CsCallingLineIdentity setting
In the midst of a PBX migration to SfB Online (pure online deployment with CloudPBX); running into an odd issue; some users (for whatever reason it seems specific to a single site currently) are ...
We had this exact problem as well, and could only get it resolved with a support ticket.
Were these numbers ported in? (My speculation is that this only occurs on ported numbers.)
FYI: One huge issue we ran into was ~48 hours after setting a (non-working) CsCallingLineIdentity policy -- 100% of outbound calls were rejected (until we removed the CsCallingLineIdentity).
Service number was ported in, TNs assigned to the problem users (that I know of) are MS-native TNs.
Our other 16 sites have ported-in Service numbers with operational CID policies though, nothing different on this run than any others. I'll get a ticket going after some larger pressing issues get addressed.