Forum Discussion
Some users not obeying CsCallingLineIdentity setting
We had this exact problem as well, and could only get it resolved with a support ticket.
Were these numbers ported in? (My speculation is that this only occurs on ported numbers.)
FYI: One huge issue we ran into was ~48 hours after setting a (non-working) CsCallingLineIdentity policy -- 100% of outbound calls were rejected (until we removed the CsCallingLineIdentity).
Can you share your case number? We've spent another hour working on this with no resolution yet.
Our case was #6477472 (resolved only with escalation to the Skype for Business team)
Having the same issue but only when connecting to CellPhone numbers.... so calling to another landline works, but calling to a Cell phone number (+316********) shows the users LineUri.
Nicholas Semenkovich Still waiting to get this ticket in, but curious if the fix was tenant-wide or just specific to those affected users?
I think it was actually number (DID) specific (we'd applied the CID policy tenant-wide).
Service number was ported in, TNs assigned to the problem users (that I know of) are MS-native TNs.
Our other 16 sites have ported-in Service numbers with operational CID policies though, nothing different on this run than any others. I'll get a ticket going after some larger pressing issues get addressed.
