Forum Discussion
Skype starts a "busy phone sound and disconnect sound" in the headphones
ello
I got a lot of users who are complaining of a "busy phone sound and disconnect sound" playing in a loop in the headphones (jabra, poly or private). Its start most of the time when coming out of standby( some not), returning from homework, connecting to the dock. There is no clear line in it.
the only way to stop it is to stop skype app and the skype background process. after restarting skype its gone for a while. There are no outgoing calls in the logs. it just plays the sound without stopping
I updated all drivers and firmware of the hardware. All patches are in place.
I can not replicate the trigger or the sound.
Edition Windows 10 Enterprise
Version 20H2
Installed on 1/06/2022
OS build 19042.2364
Experience Windows Feature Experience Pack 120.2212.4190.0
Skype® for Business for Microsoft 365 MSO (Version 2202 Build 16.0.14931.20858) 64-bit
I can not replicate the issue. So can't test it on web.skype. I spend a lot of time of disconnecting replugging everything to trigger it or to stop it. Only killing the app and background process wil stop it. and then it does not come back. Until whatever trigger it
4 Replies
If you have also Teams in use, then you perhaps could take a look this thread:
Headsets plays dial tone sound
We are looking for if the latest Teams version is solving this issue.
Is this what you are seeing?
https://www.reddit.com/r/MicrosoftTeams/comments/10qsr7p/skype_for_business_continuous_dial_tone_after/ In our case, the Skype for Business dialtone comes up after ending a teams meeting.- I've tried disabling the HID usb interface as mentioned in the reddit post and it worked!
