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alan.peters's avatar
alan.peters
Copper Contributor
Nov 01, 2018

Skype for Business Response Group Stops Working When Adding 1 Particular User.

a bit of a strange one.   We currently manage our response groups via Microsoft Exchange Distribution Groups which seems to work ok.  The problem I have is that whenever I add a particular user int...
Desktop Client
Response Group
Voice
LinusCansby's avatar
LinusCansby
MVP
Nov 02, 2018

Hi,

 

Is it only a problem with that user or do you get the same problem if you add another user?

 

Can you, as a test, change the Routing Method to Attendant and see if you get the same problem. It should ring on all agents at the same time.

 

You could also run this SQL query to see the status of all agents.

SELECT Groups.Name, Agents.DisplayName, [State] FROM rgsdyn.dbo.AgentGroupSignInStates AS States JOIN rgsconfig.dbo.Agents AS Agents ON Agents.ID = States.AgentId JOIN rgsconfig.dbo.AgentGroups AS Groups ON Groups.ID = States.GroupId ORDER BY GroupId, States.State DESC

alan.peters's avatar
alan.peters
Copper Contributor
Nov 02, 2018

Its a problem with this one user.  But once the user is in the DL it stops the response group working no matter who you add. 

 

If you take the user out and add another it will work.

 

I will run the SQL query,

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