Forum Discussion
SFB Mobile App - Deep Sleep
hi, I have several users with iphone and android SFB Online latest app (6.14) who encountered issue that during deep sleep (> 30 minutes sleep), they couldn't receive incoming call. Just wond...
yeah its the same situation over here. The worst part is that its impacting the route to since we use the Skype for Business PBX and queue calls. Some of the people have noticed that they get a call from the queue and it pops up on their PC but phone should ring as well but it doesnt if its in this so called deep sleep. So the call if they are not at their desk will get missed.
Interesting part is if they call the direct number for that user or if I have a send to person set up that part works. Calls the queue number, queue tries to send to mobile skype for business but after 4 mins of on hold it will send to person and then phone will ring.
So to me it seems like a bug
I really hope Microsoft understands that most if not all people put the phone (iphone or android) to sleep and expects to be notified of incoming call or IM. Just like whatsapp, and your good old GSM phone calls.