Forum Discussion

Copper Contributor

Jul 19, 2017

SFB Issue

Hi, Just curious to know if others(Companies)are facing the same issues: Our skype doesn’t stay logged on consistently, its keep logout and login back automatically.It's happening while we on video call or screen sharing or just IMing each other in company. The skype notifications don’t come on phone app sometimes and it’s not getting synced with laptop app.Basically all the devices are not getting synced for SFB conversations.

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25 Replies

Sri Todi
Former Employee
Jul 25, 2017
Amit, Can you share logs from the client. We like to know the reason for disconnection.

MS-Diagnostics-ID would be great to have
- Amit Trivedi
  Copper Contributor
  Jul 25, 2017
  How do I get it ?
  - Sri Todi
    Former Employee
    Jul 25, 2017
    You can follow https://blogs.technet.microsoft.com/nexthop/2017/01/11/collecting-client-logs-for-lync-2013-skype-for-business-2015-skype-for-business-2016/
Luca Vitali
MVP
Jul 19, 2017
Hi Amit,
are you working with an On-Prem deployment or SfB Online?
Thanks
Luca
- Amit Trivedi
  Copper Contributor
  Jul 19, 2017
  On-Perm...and also just on adding to that, firewall is not blocking any ports for SFB...
  - Luca Vitali
    MVP
    Jul 19, 2017
    Ok for On-Prem. Could you describe your deployment please?
    Standard or Enterprise?
    If Enterprise, do you use an Hardware Load Balancer for SIP traffic or DNS Load Balancing?
    Thank you.
    Regards
    Luca