Forum Discussion

Amit Trivedi's avatar
Amit Trivedi
Copper Contributor
Jul 19, 2017

SFB Issue

Hi, Just curious to know if others(Companies)are facing the same issues:   Our skype doesn’t stay logged on consistently, its keep logout and login back automatically.It's happening while we on video...
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Amit Trivedi's avatar
Amit Trivedi
Copper Contributor
Jul 19, 2017

On-Perm...and also just on adding to that, firewall is not blocking any ports for SFB...

Luca Vitali's avatar
Luca Vitali
MVP
Jul 19, 2017

Ok for On-Prem. Could you describe your deployment please?
Standard or Enterprise?
If Enterprise, do you use an Hardware Load Balancer for SIP traffic or DNS Load Balancing?
Thank you.
Regards
Luca

  • Amit Trivedi's avatar
    Amit Trivedi
    Copper Contributor
    Jul 20, 2017

    Hi, We have standard and enterprise both, but mostly enterprise.

    We dont have any Hardware Load Balancer for SIP traffice not we have DNS load balancing.

     

    Thanks Luca.

    Please suggest me something.

    • Luca Vitali's avatar
      Luca Vitali
      MVP
      Jul 20, 2017
      Hi,
      the logout issue that you have, it's the same if your account is in a Standard Pool or in an Enterprise Pool?
      If you have the issue in the Enterprise Pool, this could be relevant.
      Let me know
      Regards
      Luca
      • Amit Trivedi's avatar
        Amit Trivedi
        Copper Contributor
        Jul 20, 2017

        Yes Luca,

        So here first let me clear, Enterprise Pool means Business enterprise license you are taling about . Correct ?

        If yes then, yes we have those licenses and now what we should do to resolve that issue. 

        Our remote users, who are working from home with different network, they are also from enterprise pool but they are not having any issue from out of network.

        Thanks.

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