Forum Discussion
Setup Skype for Business Online (Office 365) Extension Dialing
A question I often receive is how to setup Skype for Business extension dialing in Office 365. I published a blog article that provides a walk through of this process. Please take a look to provide feedback and/or ask additional questions!
https://blogs.technet.microsoft.com/cloudready/2017/08/01/skype-for-business-online-extension-dialing/
9 Replies
Hi,
is it possible for a user that has a number of +497654987654 to have an Extension 111 that translates to +497654987456?
Thanks!
Michael
Hi Michael,
You can use the following normalization rule:
$nr10 = New-CsVoiceNormalizationRule -Parent Global -Name SpeedDial-111 -Description "Speed Dial for 111" -Pattern '^(111)$' -Translation '+497654987456' -IsInternalExtension $false -InMemory
Thanks
Fakrul.
- HI Kevin is it possible to utilize dial plans to extension dial users who do not have a DID? SO for example in our CCE environment all can make outgoing calls, but no one can be directly dialed from the outside. Internally people would like to put in a 4 or 5 digit extension for internal calls only. Yes I know its a step backwards in a way, but its a matter of user adoption and easing the transition to Skype Phone as the main service.
- Hi,
Did you have any answer to this ? I have the same question for my futur CloudPBX users.I can't say for sure with CCE, but with OPCH you could likely set extensions using SharedDID;ext=XXX. For example, if users shared a number, one user could have their lineuri set to TEL:+15556667777;ext=123 and another user could have TEL:+15556667777;ext=456. The dial plan could reflect this, again haven't tried with CCE.
That said, what will work for certain is to use individual dummy numbers that can't be dialed from the outside. LineURI=Tel:+extension and just use that and have a matching dial plan.
Thanks Kevin. Can this normalization rule be applied to implement a 3 digit extension, eg 555-123-1234 ext 123?
Looks great. 5 stars :)
One thing I've noticed is that it can really take some time after applying a dial plan to a user, I've seen over an hour before the normalization takes effect in a client. Also, shameless plug for Ken Lasko's www.skypeoptimizer.com that can help build out the Skype for Business Online dial plan powershell code for those who need the complex regex, but don't like the complex regex.
