PSTN Reports including wait times, incoming call flows, queue activity, call traces?

I'm having a tough time wrapping my head around what features are missing on our S4B Online system. We can't do the following with this system:

1) Monitor current calls into the system/call queues

2) Easily see how an incoming call is routed through the system

     -We normally have to pull the Lync-UccApi-0.UccApilog file and then work backwards through the call analytics to find roughly what happens to calls on the system.

3) See wait times a caller experiences while being on the system

4) If the caller dropped the call or if the S4B user dropped the call

5) How long a call was connected to the system.

   -How long the call was in the queue before answered and how long the user was on the phone with the S4B user.

6) .....the list could go on!

The call usage reports/preview web GUI reporting so far is very.... lacking or very confusing to find data about calls coming into the system. Has anyone else had any luck using Powershell to get data on how long users are on the phone and info about queue calls on this system?

Also, Has anyone used this company for enhanced reporting features? https://www.mafinfo.com