Forum Discussion
Prevent Polycom Phone rolling back to old version - SFB Online.
This does work - but it's worth noting that it is downgrading to the version of the software that Microsoft have currently certified for use with Skype online. It is possible (although unlikely) that you may run into issues running a newer version that the recommended one. Microsoft will eventually certify the newer versions of the software, and at that point your phones should auto-update.
To clarify when an initial X.0 release is officially qualified for SfB then future X.1, X.2, X.3, etc are not re-qualified. These newer releases are always recommended by default but Microsoft does not update the Device Update server for every version.
- Thanks for the clarification! I hadn't realised that point releases weren't automatically pushed
Jeff Schertz noted with thanks. So, what would be the best practice?
- Should we disable the Device Update ?
- If we should, how we could ensure that the phone is always running on the newest/latest firmware?
Thank you.
1. Yes, I recommend to disable this until potential future changes can improve the behavior.
2. If you have a small number of phones then it's easy to remotely update the firmware from Polycom's Hosted update server online. For managing multiple devices you can leverage a Provisioning Server.
Thank you, Jeff Schertz
