Forum Discussion
Polycom VVX 411 Signing out Users at Random
Hello, We are about to roll out Polycom VVX411 phones using SfB but in our testing users are getting logged out seemingly randomly between 7-30 days. They do get an error "Exchange authentication f...
Anybody ever find the cause of this issue of VVXs logging out of ? I don't know that any of them are seeing any Exchange error messages or not.
In our case it was the conditional access policy. The only way we could work around it was to exclude Exchange online and SfB from the conditional access policy for phone users. Now we are moving to CCX 400 phones and it doesn't seem to be an issue with the Teams phones.
I'm also pushing for this because we need a way to just assign phones to users. I get the mobility aspect of allowing users to sign in to any phone they are near, but that just isn't the case in our environment. https://microsoftteams.uservoice.com/forums/555103-public/suggestions/43453338-assign-users-directly-to-teams-phones
Just submitted this idea. Please vote!!
https://feedbackportal.microsoft.com/feedback/idea/94d72cd2-af47-ec11-a819-6045bd7bfb94
- Thanks for the response! I wish you luck on the CCXs. We've got a large number of Trio C60s and it hasn't been pretty. There are a lot of bugs and churn in this space on the MS side. With CA in place, according to Microsoft, they must be InTune enrolled. We have over 300 C60s, all on the same code, all being covered by the same config in InTune. At least 50 have yet to enroll in InTune like they should. 80 or so are showing non-compliant for no apparent reason other than they haven't checked in since they were enrolled (they should check in every 24 hours). And out of all of them, less than 40 are checking in daily like they are supposed to. Oh yeah....we are fighting logout issues with them. Also having some instances where there's no dial-pad on the phone (another open case with MS).
There's a long thread about Teams native phone issues since the latest code that came a few months back here:
https://techcommunity.microsoft.com/t5/microsoft-teams/teams-phone-device-refuse-login-with-1449-1-0-94-2021033002/m-p/2270432