Forum Discussion
Polycom RealPresence Trio 8800 Signs out
We are starting to deploy these conference devices in our environment and am finding that they sign out after a few days of inactivity. We have Exchange resources we assigned S4B and Cloud licensing...
Bradley, I assume you have already opened a ticket with your support channel? If not please do so that SIP logs may be captured and reviewed. This behavior has not been seen since older releases and may be related to something in your environment that the phone is not reacting well to.
There is also another firmware release coming out soon that support may be able to provide under beta testing to see if the issue goes away.
Disabling Polycom Labs "Send Diagnostics Data" seemed to stabilize this problem for us. Have had no issues with my Trio, since changing that option.