Forum Discussion
Polycom RealPresence Trio 8800 Signs out
I have the exact same issue but I am not using Event Zero. Just a very basic configuration, with a Skype room account. I have also removed the sign out button, and I have added a custom back ground, otherwise pretty vanilla. I also asked Polycom with no further information, they only mentioned factory reseting it, which I did. I must say though after a factory reset, and reapllying the lastest firmware it behaved for a longer time, even a couple weeks I believe. But now its back to its old ways. As stated a reboot or restart fixes it. Interestingly when you lookin in the web UI the skype account is signed in, the account shows offline though, very bizzare. I am thinking of rebooting it every night as a temp fix as its extremely fustrating to my users.
- itsbradMar 21, 2017Iron Contributor
I am using 5.4.4.7776, was stable for a while but as I said it started up again recently.
- Amie McClendonMar 21, 2017Brass ContributorOK try this (if you have not already) in the WebUI go to Settings>Polycom Labs...make sure the "Send Diagnostic Data" is set to Don't Send