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Amie McClendon's avatar
Amie McClendon
Brass Contributor
Jan 24, 2017

Polycom RealPresence Trio 8800 Signs out

We are starting to deploy these conference devices in our environment and am finding that they sign out after a few days of inactivity.  We have Exchange resources we assigned S4B and Cloud licensing...
Cloud PBX
Deployment & Operations
devices
meetings
Amie McClendon's avatar
Amie McClendon
Brass Contributor
Jan 25, 2017

Adam - do yours reboot?  I will ask the network guys if anything happens on the switch.

Adam Berns's avatar
Adam Berns
Brass Contributor
Jan 25, 2017
The only time mine reboot is when I make a config change. Now it does reboot when I change the sign in address on the Polycom through the web portal. Maybe somebody is trying to login into it as them? I used event zero to modify the configuration so there is not configuration management icon on the main screen. It's pretty tightly locked down, no USB, no Bluetooth, Striped UI.
  • Amie McClendon's avatar
    Amie McClendon
    Brass Contributor
    Jan 25, 2017
    Adam - do you have any global configs for alwaysreboot or polling? I am wondering if this is forcing a reboot and causes issues.
  • Amie McClendon's avatar
    Amie McClendon
    Brass Contributor
    Jan 25, 2017

    This happens every night, after hours...  we only have 3 production conference phones and each do it.  The logs tell me nothing and the switches are solid...I have even reached out to Polycom who is scratching thier heads.  I am trying to figure out what the heck is going on. I appreciate your help

    • Adam Berns's avatar
      Adam Berns
      Brass Contributor
      Jan 25, 2017

      Every night at the same time (you should be able to get this from the logs)?  Could it be that the check config on the polycom is doing something.  The setting that says check for any settings changes and process.  Maybe there is a config in event zero causing this.  What if you do a factory reset, de-provision from event zero, and do just a full manual configuration from the web UI of the phone itself?

      • Amie McClendon's avatar
        Amie McClendon
        Brass Contributor
        Jan 25, 2017
        You are right, there is something going on in Event Zero...in our Pilot this did not happen until we brought EZ into the picture now that I think about it as we hard coded the devices before. Thanks for that memory jog, now I need to find what in EZ is causing this nightmare.

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