Forum Discussion
Polycom RealPresence Trio 8800 Signs out
Adam - do yours reboot? I will ask the network guys if anything happens on the switch.
- The only time mine reboot is when I make a config change. Now it does reboot when I change the sign in address on the Polycom through the web portal. Maybe somebody is trying to login into it as them? I used event zero to modify the configuration so there is not configuration management icon on the main screen. It's pretty tightly locked down, no USB, no Bluetooth, Striped UI.
- Adam - do you have any global configs for alwaysreboot or polling? I am wondering if this is forcing a reboot and causes issues.
This happens every night, after hours... we only have 3 production conference phones and each do it. The logs tell me nothing and the switches are solid...I have even reached out to Polycom who is scratching thier heads. I am trying to figure out what the heck is going on. I appreciate your help
Every night at the same time (you should be able to get this from the logs)? Could it be that the check config on the polycom is doing something. The setting that says check for any settings changes and process. Maybe there is a config in event zero causing this. What if you do a factory reset, de-provision from event zero, and do just a full manual configuration from the web UI of the phone itself?