PBX Auto Attendant and msDS-PhoneticDisplayName

itsbrad 

As far as I know, there is no way to do this with the current controls.  Here's what we did as a workaround:

1. Account 1 is the original Active Directory (AD) and Skype account with the correctly spelled AD name.
2. Set up a second AD and Skype account (jointly referred to as Account 2).
3. Be sure to assign the appropriate phone licenses to Account 2.  I'm attaching a snap of what we assigned to our Account 2.
4. In Account 2, change the spelling of the name in the AD name field until the auto attendant pronounces it correctly.
5. List Account 2 in the Skype auto attendant (instead of Account 1).
6. Forward Account 2's Skype to Account 1's Skype.

You get the correctly spelled name for e-mail purposes and the correctly pronounced name for auto attendant purposes. The downside is paying for an additional account.

Obviously this is not a great fix for more than about 5 users, but it worked for us because we only had one user who was high priority.