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Mark Salter's avatar
Mark Salter
Copper Contributor
Jun 05, 2017
Solved

Contact cards show phone number that doesn't exist as an attrribute

We have a few users whose contact cards are displaying phone numbers that do not exist on their accounts or contacts. These phone numbers did previously exist on their AD accounts but were corrected ...
  • Mark Salter's avatar
    Mark Salter
    Jul 24, 2017

    Found the solution after much searching. We needed to add some address book normalization rules to reflect some of our extension number formats that are different in some locations from our default. Phone numbers then corrected themselves on contact cards

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