Forum Discussion
Mark Salter
Jun 05, 2017Copper Contributor
Contact cards show phone number that doesn't exist as an attrribute
We have a few users whose contact cards are displaying phone numbers that do not exist on their accounts or contacts. These phone numbers did previously exist on their AD accounts but were corrected ...
- Jul 24, 2017
Found the solution after much searching. We needed to add some address book normalization rules to reflect some of our extension number formats that are different in some locations from our default. Phone numbers then corrected themselves on contact cards
Mark Salter
Jun 27, 2017Copper Contributor
Skype is on-prem, Exchange is currently hybrid. Can't see any attributes online that match either. Thanks for the suggestion though
Mark Salter
Jul 24, 2017Copper Contributor
Found the solution after much searching. We needed to add some address book normalization rules to reflect some of our extension number formats that are different in some locations from our default. Phone numbers then corrected themselves on contact cards