Forum Discussion

Mark Linman's avatar
Mark Linman
Brass Contributor
Mar 02, 2018

Cloud PBX & Skype for Business Online offboarding

How are others handling users DIDs when they leave the company?  Our currently policy is to disable user which kills all forwarding etc.  Trying to figure out how to forward the number for about 30 days after they offboard.

Skype for Business Adoption

2 Replies

  • John Haverty's avatar
    John Haverty
    Iron Contributor
    Mar 06, 2018

    Mark,

     

    We are battling this issue too. As Andrew_Allston mentioned, there are only a few options. We have opted in most cases to leave the number in place, but forward to the department number. If we find out in discussing with the department that the position will be vacant for a long period, then we change over the account to a generic account (i.e. ext-1234) by setting up a AD account for that generic account. We then simply forward the number to the department extension. Once the new person is hired, then we remove the ext-1234, or old employee, and assign the number to the new person.

     

    It is a pain and no easy way about it!

     

    John

     

  • Andrew_Allston's avatar
    Andrew_Allston
    Iron Contributor
    Mar 02, 2018
    hate to say it but the only things you can currently do are the obvious ones, Nothing, Keep the account around for 30days, reassign the number to the replacement employee if there is one, or switch the number to a service number. This is a very painful thing for us too. It would be nice if we could assign more then one number to a user OR even better, have all unused numbers in your private pool to forward to a AA or CQ.