Forum Discussion
Cloud PBX & Skype for Business Online offboarding
How are others handling users DIDs when they leave the company? Our currently policy is to disable user which kills all forwarding etc. Trying to figure out how to forward the number for about 30 d...
Mark,
We are battling this issue too. As Andrew_Allston mentioned, there are only a few options. We have opted in most cases to leave the number in place, but forward to the department number. If we find out in discussing with the department that the position will be vacant for a long period, then we change over the account to a generic account (i.e. ext-1234) by setting up a AD account for that generic account. We then simply forward the number to the department extension. Once the new person is hired, then we remove the ext-1234, or old employee, and assign the number to the new person.
It is a pain and no easy way about it!
John