Forum Discussion
Change User Number to Service Number
Sorry the dalyed reply.
Jason Beney has thing issue been resolved yet?
There are no delaed replication from the point the numbers in inject into your account/tenant. If you still can't see the number in the Admin Center, we'll need to look into it.
If this matter hasn't been solved yet, please send me a private message and I'll help engaging with Support.
Do you guys know where this is in the product road map? Like others, we have clients who ported in their numbers waiting for AA capabilities and would like to utilize AA now that it is GA. However we have assigned the numbers as users as well.
Unfortunately I don't have a roadmap to share at this point. Please use the service desk approach.
Follow up:
I talked with O365 support. There is a reference on the "Skype how to get phone numbers page" to an email address to send requests to, in the USA at least, for converting a user number to a service number. Link below.
https://support.office.com/en-us/article/Get-phone-numbers-for-Skype-for-Business-Online-6b61cb3c-361c-48a8-a9ef-d81bddde27bb?ui=en-US&rs=en-US&ad=US
It has you send emails to ptn@microsoft.com requesting a change to a service number.
You need to change a user's number to a service number.
mailto:ptn@microsoft.com the list of user numbers you want to convert to service numbers.
Support told me that the requests take up to 48 hours to complete.
This has lately been taking more than that... Sometimes up to a month.
