Forum Discussion
Change User Number to Service Number
Hi David
Thanks for the reply, looks like we will have to port it out and back in again.
I have waited over a month for a 2 new service numbers for Bedford in the UK. After chasing the support ticket I got an email back that evening saying 2 numbers had been injected into the tenant, however I can see where they are in SFB admin console. So at the moment I am either thinking that it needs time to replicate or I have to wait another month. Really want to adopt this tech because I think it will resolve some business requirements to make us more site independent.
Sorry the dalyed reply.
Jason Beney has thing issue been resolved yet?
There are no delaed replication from the point the numbers in inject into your account/tenant. If you still can't see the number in the Admin Center, we'll need to look into it.
If this matter hasn't been solved yet, please send me a private message and I'll help engaging with Support.
Hi Helbert,
yes I changed approach and went to PTNEU@microsoft.com, really helpful team that did it in minutes for me! Have submitted another request as we are now up and running with our internal IT Service Desk running off SFB. This is going to make the team site independent and enable them to work From Home or anywhere. Looking to roll this out to a few other Depts. too.
Jason
Do you guys know where this is in the product road map? Like others, we have clients who ported in their numbers waiting for AA capabilities and would like to utilize AA now that it is GA. However we have assigned the numbers as users as well.
Unfortunately I don't have a roadmap to share at this point. Please use the service desk approach.
