Forum Discussion
Change User Number to Service Number
I sent a email to my support contact at Microsoft:
This is the reply from my contact.
"Even the porting team has received multiple requests from customers to convert numbers from Subscriber to Service or vice versa. This, however, is still not a supported scenario in EMEA region.
Your number conversion was the first time this was done and only as a goodwill gesture from our carrier partner.
However, with your move we faced numerous challenges and quickly learned that we and our partner are not ready to support this scenario the same way it was done for you.
We still do acknowledge the need for this feature and as such, Microsoft is actively working on coming up with a plan to start supporting such scenarios in EMEA, but the work on this is still in progress."
So it looks at present this is still a Microsoft goal, but not yet.
Hi David
Thanks for the reply, looks like we will have to port it out and back in again.
I have waited over a month for a 2 new service numbers for Bedford in the UK. After chasing the support ticket I got an email back that evening saying 2 numbers had been injected into the tenant, however I can see where they are in SFB admin console. So at the moment I am either thinking that it needs time to replicate or I have to wait another month. Really want to adopt this tech because I think it will resolve some business requirements to make us more site independent.
Sorry the dalyed reply.
Jason Beney has thing issue been resolved yet?
There are no delaed replication from the point the numbers in inject into your account/tenant. If you still can't see the number in the Admin Center, we'll need to look into it.
If this matter hasn't been solved yet, please send me a private message and I'll help engaging with Support.
Hi Helbert,
yes I changed approach and went to PTNEU@microsoft.com, really helpful team that did it in minutes for me! Have submitted another request as we are now up and running with our internal IT Service Desk running off SFB. This is going to make the team site independent and enable them to work From Home or anywhere. Looking to roll this out to a few other Depts. too.
Jason
