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Kyle Swanda's avatar
Kyle Swanda
Brass Contributor
Sep 22, 2016

Change User Number to Service Number

In S4B Online, is it possible to convert a user number into a service number?  We are working on moving a client to S4B PSTN Calling and since AA isn't available yet, we are going to use Team Call Gr...
Cloud PBX
Deployment & Operations
Voice
DavidStone's avatar
DavidStone
Copper Contributor
Mar 06, 2017

I am in the UK, and I have just managed to get Microsoft to port 5 user numbers to service numbers. It took weeks for them to work out how to do this but it is possible.

 

Further Information:

I had 5 numbers listed with British Telecom, which were ported into Skype for Business as User Numbers. When I informed Microsoft that these need to be Service numbers, they suggested that I port them out of Skype for Business and then port them back as Service numbers. This was not going to happen, as British Telecom would lock the numbers into a new contract. So this was given back to Microsoft to sort out.

  • DavidStone's avatar
    DavidStone
    Copper Contributor
    Mar 17, 2017

    I sent a email to my support contact at Microsoft:

     

    This is the reply from my contact.

     

    "Even the porting team has received multiple requests from customers to convert numbers from Subscriber to Service or vice versa. This, however, is still not a supported scenario in EMEA region.

     

    Your number conversion was the first time this was done and only as a goodwill gesture from our carrier partner.

     

    However, with your move we faced numerous challenges and quickly learned that we and our partner are not ready to support this scenario the same way it was done for you.

     

    We still do acknowledge the need for this feature and as such, Microsoft is actively working on coming up with a plan to start supporting such scenarios in EMEA, but the work on this is still in progress."

     

    So it looks at present this is still a Microsoft goal, but not yet.

     

     

     

    • Stuart Anderson's avatar
      Stuart Anderson
      Copper Contributor
      Mar 17, 2017

      Hi David

       

      Thanks for the reply, looks like we will have to port it out and back in again.

       

       

      • Jason Beney's avatar
        Jason Beney
        Copper Contributor
        Jul 21, 2017

        I have waited over a month for a 2 new service numbers for Bedford in the UK. After chasing the support ticket I got an email back that evening saying 2 numbers had been injected into the tenant, however I can see where they are in SFB admin console. So at the moment I am either thinking that it needs time to replicate or I have to wait another month.  Really want to adopt this tech because I think it will resolve some business requirements to make us more site independent.

  • Stuart Anderson's avatar
    Stuart Anderson
    Copper Contributor
    Mar 16, 2017

    Hi

     

    We would like to do this too but support are saying its not possible.

     

    Could you post the SR number you used so we could refer to it when talking to support?

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