Forum Discussion
Change User Number to Service Number
In S4B Online, is it possible to convert a user number into a service number? We are working on moving a client to S4B PSTN Calling and since AA isn't available yet, we are going to use Team Call Gr...
Bob, we are going to be wanting to do this same exact thing. We had to assign our main number to a user and utilized team calling since AA is not available yet. Once it is we would want to make that number a service number also.
Since the AA preview was recently provisioned on our tenant, I went ahead and created a support request to have them change one of our assigned "user" telephone numbers to be a "service" number instead. They required a bit of information (including a form to be filled out and signed - it looked like the form you'd use for a port order). Once received, I was told it would take a couple of weeks to make the change. Sigh.
Wow, that seems a little rough to change a number. I'm sure there is some process on the backend that I'm unaware of, but hopefully this can be resolved at some point.
Unfortunately for us I haven't received any notification of being accepted into that preview as of yet. I signed up about 2 months ago. I'm hoping to get accepted and have been checking almost daily to see if the option is in our tenant, but not luck yet.
