Forum Discussion

Brass Contributor

Sep 22, 2016

Change User Number to Service Number

In S4B Online, is it possible to convert a user number into a service number? We are working on moving a client to S4B PSTN Calling and since AA isn't available yet, we are going to use Team Call Gr...

Cloud PBX

Deployment & Operations

Voice

Justin Kingston

Iron Contributor

Oct 18, 2017

CarnegieJ-IAYF if you request the LOA template from ptn@microsoft.com, there's a tick box to specify if you're porting subscriber v. service numbers, but no way I've seen to do a mix of the two; we're winding down on our ports, but I've been bringing every site over as subscriber, then firing off an email to ptn@ when the port happens to get numbers converted; it normally happens with 30m of submittal, actually been the easiest part of every port so far (15 and counting)

CarnegieJ-IAYF

Iron Contributor

Oct 18, 2017

Justin KingstonDitto... same experience on this end. After the port is completed, I fired off an email to 'ptn' and I received a prompt response of the conversion to a service number. Thank you for the tip on requesting an LOA template.

Pondering... what may happen if two LOA template forms were submitted together? Would I get the same cut over date/time for both submitted templates? One LOA template for user type numbers and one LOA template for service type numbers. Main goal is to have a single cut over date/time to set customer expectations and promptly restore voice communications.

Carnegie