Forum Discussion
Change User Number to Service Number
Is there a recommended approach during the porting process/wizard to port respective numbers as service numbers instead of as user type numbers? This would save me a step during customer Phone System projects.
Kind regards,
Carnegie
CarnegieJ-IAYF if you request the LOA template from ptn@microsoft.com, there's a tick box to specify if you're porting subscriber v. service numbers, but no way I've seen to do a mix of the two; we're winding down on our ports, but I've been bringing every site over as subscriber, then firing off an email to ptn@ when the port happens to get numbers converted; it normally happens with 30m of submittal, actually been the easiest part of every port so far (15 and counting)
Justin KingstonDitto... same experience on this end. After the port is completed, I fired off an email to 'ptn' and I received a prompt response of the conversion to a service number. Thank you for the tip on requesting an LOA template.
Pondering... what may happen if two LOA template forms were submitted together? Would I get the same cut over date/time for both submitted templates? One LOA template for user type numbers and one LOA template for service type numbers. Main goal is to have a single cut over date/time to set customer expectations and promptly restore voice communications.
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Carnegie
Making assumptions, but they'd likely be submitted as two separate port orders, and my hit dates have always been a bit all over the place when having to submit manually, so personally I'd err on taking the half hour hit for a conversion vs. rolling the dice on two ports panning out to land at the same time if that's a concern.
My 'hack' for some of my ports has been to pre-write and schedule the conversion mail in Outlook to fire off at the time of the scheduled completion, or at least have it drafted and ready to send when you get notice (I have two of those sitting in my Drafts folder currently)
This is an old thread, but for anyone else that finds this, see the following article:
What you want to do? Do these steps and download the correct forms
Get new user phone numbers that aren't listed in the Microsoft Teams admin center. Download the https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/new-number-request-forms/new-phone-number-request-for-the-u.s.-(user-numbers)-(v.3.0)-(en-us).pdf?raw=true form, fill it out and mailto:gcstnmsd@microsoft.com. Get new service phone numbers that aren't listed in the Microsoft Teams admin center. For service numbers inside of the United States, please https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/new-number-request-forms/new-phone-number-request-for-numbers-inside-the-u.s.-(service-numbers)-(v.1.0)-(en-us).pdf?raw=true, fill it out, and mailto:ptn@microsoft.com. Get phone numbers transferred to us. Download one of these forms:
https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/LOA-forms/letter-of-authorization-(loa)-for-the-u.s.-(user-and-service-numbers)-(v.3.2)-(en-us).pdf?raw=true
https://github.com/MicrosoftDocs/OfficeDocs-SkypeForBusiness/blob/live/Teams/downloads/LOA-forms/Letter-of-authorization-(loa)-for-the-u.s.-(toll-free-numbers)-(v.3.2)-(en-us).pdf?raw=true
Note: If you are trying to get more than 999 subscriber or user phone numbers, you will need to fill out a Letter of Authorization (LOA) and send it to us. See https://docs.microsoft.com/en-us/microsoftteams/transfer-phone-numbers-to-office-365 for more information.
Fill it out and mailto:ptn@microsoft.com.Change a user's number to a service number. mailto:ptn@microsoft.com your PIN and the list of user numbers you want to convert to service numbers. To set up a PIN, go https://docs.microsoft.com/en-us/skypeforbusiness/what-are-calling-plans-in-office-365/set-your-pin-for-transferring-numbers-to-a-new-service-provider. Transfer numbers from one Office 365 organization to another. mailto:ptn@microsoft.com the list of user (subscriber) phone numbers you want to transfer along with the PIN of the source organization where you want to transfer the numbers from. To set up a PIN, go https://docs.microsoft.com/en-us/skypeforbusiness/what-are-calling-plans-in-office-365/set-your-pin-for-transferring-numbers-to-a-new-service-provider. Ref: https://docs.microsoft.com/en-us/microsoftteams/manage-phone-numbers-for-your-organization/phone-number-management-for-the-u-s
