Forum Discussion
Call Queues with CCE
Call Queues are currently not supported with On-Premise Phone Numbers nor call queues agents with on-premise numbers.
Hi Andreas.
Correct, it is not a supported scenario, but it does work and is not influenced by the assigned lineuri as the agent is invited using the SIP uri.
/Kenneth ML
So if I transfer our main line phone number to the cloud then I can use call queues even with CCE?
Hi Trent.
Yes, that is possible. Ported service numbers can be used for call queues and orgAA.
To port a number to Microsoft, this is the procedure:
Don't forget to order the porting number as a service number.
If the number is critical to your organization, I would start with requesting a new service number for the service and request the existing telco (or PBX) to forward the number to the new Microsoft service number. Then you can determine if the functionality actually fits your organization needs, then if you are comfortable with this, request the number porting at a later time.
/Kenneth ML
Thanks for confirming and the additional information - very helpful!
I will go back to my vendors as both of them independently told me Call Queue Agents couldn't transfer calls to CCE users (possibly without PSTN Calling).
