Forum Discussion
Call Queues with CCE
Hi Trent.
You cannot assign a "CCE number" to a call queue, what you need to do, is to request a service number in the O365 portal for this purpose.
If you cannot request an Australian service number from the portal, you can create a service request and request the service number, check this site for availability: https://support.office.com/en-us/article/Countries-and-regions-that-are-supported-for-Skype-for-Business-Online-PSTN-Services-6ba72f37-d303-4795-aa8f-7e1845078ed7?ui=en-US&rs=en-US&ad=US&fromAR=1
Hope this helps you.
/Kenneth ML
Call Queues are currently not supported with On-Premise Phone Numbers nor call queues agents with on-premise numbers.
Hi Andreas.
Correct, it is not a supported scenario, but it does work and is not influenced by the assigned lineuri as the agent is invited using the SIP uri.
/Kenneth ML
So if I transfer our main line phone number to the cloud then I can use call queues even with CCE?
Hi Trent.
Yes, that is possible. Ported service numbers can be used for call queues and orgAA.
To port a number to Microsoft, this is the procedure:
Don't forget to order the porting number as a service number.
If the number is critical to your organization, I would start with requesting a new service number for the service and request the existing telco (or PBX) to forward the number to the new Microsoft service number. Then you can determine if the functionality actually fits your organization needs, then if you are comfortable with this, request the number porting at a later time.
/Kenneth ML
