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Trent's avatar
Trent
Iron Contributor
Apr 20, 2017

Call Queues with CCE

PSTN Calling isn't offered in Australia, so we are going to implement CCE (Cloud Connector Edition) but need some type of Call Queues. I am told this is not possible, but doesn't anyone have a workar...
Cloud PBX
Deployment & Operations
PSTN Calling
Voice
KennethML's avatar
KennethML
MCT
Apr 20, 2017

Hi Trent.

 

You cannot assign a "CCE number" to a call queue, what you need to do, is to request a service number in the O365 portal for this purpose.

 

If you cannot request an Australian service number from the portal, you can create a service request and request the service number, check this site for availability: https://support.office.com/en-us/article/Countries-and-regions-that-are-supported-for-Skype-for-Business-Online-PSTN-Services-6ba72f37-d303-4795-aa8f-7e1845078ed7?ui=en-US&rs=en-US&ad=US&fromAR=1

 

Hope this helps you.

 

/Kenneth ML

  • reisi's avatar
    reisi
    MCT
    Apr 20, 2017

    Call Queues are currently not supported with On-Premise Phone Numbers nor call queues agents with on-premise numbers.

    • KennethML's avatar
      KennethML
      MCT
      Apr 20, 2017

      Hi Andreas.

       

      Correct, it is not a supported scenario, but it does work and is not influenced by the assigned lineuri as the agent is invited using the SIP uri.

       

      /Kenneth ML

      • Trent's avatar
        Trent
        Iron Contributor
        Apr 30, 2017

        So if I transfer our main line phone number to the cloud then I can use call queues even with CCE?

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