Forum Discussion

Kyle Swanda's avatar
Kyle Swanda
Brass Contributor
Sep 28, 2016

Auto Attendant and Call Queues with CCE

I know these are due to enter preview soon, but does anyone know how the CCE will work with AA and CQ?  Will we be able to use a line homed on a CCE as a service number for AA and CQ?   If we home ...
Cloud PBX
Deployment & Operations
preview
Voice
Jed Ellerby's avatar
Jed Ellerby
Brass Contributor
Jan 11, 2017

Any more updates on this particular feature with CCE?

Mohamad Saleem's avatar
Mohamad Saleem
Icon for Microsoft rankMicrosoft
Jan 11, 2017

Hi Jed,

Work is in progress to support CCE , will be shared once ready.

  • Jed Ellerby's avatar
    Jed Ellerby
    Brass Contributor
    Sep 15, 2017

    Hi Mohamad,

     

    Any more updates on this feature set, I'm just looking now to see if there is an announcement I've missed?

     

    Thanks

     

    Jed

  • Damian Kozlowski's avatar
    Damian Kozlowski
    Brass Contributor
    Feb 01, 2017
    Once transferred to an agent, will media go direct between CCE and SfB user?

Resources