Forum Discussion
Kyle Swanda
Sep 28, 2016Brass Contributor
Auto Attendant and Call Queues with CCE
I know these are due to enter preview soon, but does anyone know how the CCE will work with AA and CQ? Will we be able to use a line homed on a CCE as a service number for AA and CQ? If we home ...
Mohamad Saleem
Microsoft
Sep 28, 2016We are working on few scenarios , please stay tuned for the preview. If not done, please register on http://skypepreview.com for the OrgAA Preview track.
Jed Ellerby
Jan 11, 2017Brass Contributor
Any more updates on this particular feature with CCE?
- Mohamad SaleemJan 11, 2017
Microsoft
Hi Jed,
Work is in progress to support CCE , will be shared once ready.
- Jed EllerbySep 15, 2017Brass Contributor
Hi Mohamad,
Any more updates on this feature set, I'm just looking now to see if there is an announcement I've missed?
Thanks
Jed
- Damian KozlowskiFeb 01, 2017Brass ContributorOnce transferred to an agent, will media go direct between CCE and SfB user?