Forum Discussion

Brass Contributor

Dec 14, 2016

Is there anyway to turn off the mute announcement in Skype for Business?

Specifically, the announcement of "Mute Off" when you want to talk during a conference call. The volume and duration can make you miss discussion or an opportunity to insert yourself. If we want to e...

Iron Contributor

Feb 09, 2017

Are you using a Plantronics headset by any chance?

The "Mute Off" and Mute On" playback is a headset feature from the manufacturer. Lync / Skype client actually plays Lync_muting.wav when you mute and nothing when you unmute.

You can notice the difference i you change your audio settings to desktop speakers to hear the raw experience.

So if you have a Plantronics headset, you need the Plantronics Hub installed on the machine. Then open the hub, go to settings, general. In there you will see a mute off alert. Change the setting to Tone only and apply. Then you'll hear just a beep when coming off mute.

A Debler

Copper Contributor

Jan 12, 2018

The original poster probably does have a Plantronics headset, and I can confirm that markvale83's suggestion is correct - the "official" solution had no effect.

After opening the Plantronics Hub app, make sure that your headset and not the Bluetooth dongle (BT600, for example) is selected in the "Device" dropdown in the upper-left corner of the window.

Changing the language required unplugging the Bluetooth dongle, docking the headset and then accepting a firmware update. Once you accept the firmware update, do NOT remove the headset until it is finished (exit out of Skype so that you're not tempted to answer a call!)