Delays when trying to answer an incoming call cloudpbx

We implemented this fix with our customer to get around the problem in the short term.  We have had Microsoft give us 3 trail E5 and calling plan licenses to get this implemented (1 E5 for each of the office locations/ring groups).  This actually works very well except for the potential long term maintenance of the solution and the wasted license cost of a dummy user and plan.  We are hoping that Microsoft can fix this prior to year end so we don't have to go back to the customer and have them pay $150/month to get around an obvious design flaw with the auto attendant.  If there is a way to have "free licenses" for this type of situation, that would be great so the pressure on Microsoft getting this fixed can be lessened.

Thanks for the feedback on this!  I finally was able to get a solid answer from Microsoft that this is a known issue and they have the fix "on the roadmap." There is no solid date for fixing this, but they are trying to fix it before the end of the year.  Of course, this is coming from an engineer and not a public statement so take it with a grain of salt.

Statement from a Microsoft engineer:

As discussed, this is something which is an ongoing issue in Online Auto-Attendant. As you are well aware that this feature is recently introduced in the Online and the engineering team is working on it.

The delay of calls in the call queue (something around 5seconds) is a known issue and the engineering team is already aware about the same. We have also raised our concern since we had multiple queries regarding the delay earlier. It has been reduced than before and still the scope is to reduce it lesser than 2 seconds and as I mentioned the team is working on it and we do not have an ETA for now.

I sincerely apologies for that and at present we do not have a work around to overcome this situation. However, once this is fixed or we get any update from the backend, we will keep you updated on the same.

But soon we can expect that the delay will be reduced lesser than two seconds.

However, I request you to add your valuable feedback in the below link which will be viewed by Product level group directly and we can expected this sooner.

https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.skypefeedback.com%2F&data=02%7C01%7Ccrowe%40pltechnology.com%7Cb3c029dfc1a14f2a592a08d506abf68e%7Cba50d067b3dc47f5bb987d403083ef97%7C1%7C0%7C636422258014742093&sdata=1tGaIvpFwXBCRvSMKuwPNUeAOXMPhwjTV5Qp%2FIpeKEA%3D&reserved=0

Soooo I guess I'll watch the forums to see when this issue has been resolved.