Delays when trying to answer an incoming call cloudpbx
I'm having multiple reports of multiple sites/tenants having an strange issue with trying to answer a call. When they get an incomming call, this can be direct or call queue transfer, there is a delay when they try picking up the call. I.E. I get an incomming call. I get a new Skype for business notification. I click on that notification to answer the call and there is a long delay and the call never establishes. This is happening for different users, different sites as well as for different tenants. All users are using Cloudpbx. Personally I have not been able to catch this in action yet. Without purchasing expressroute for these sites, what are my options to speed up this pickup time? What could be the cause of these type of delays? Does the notification of a new call come in on a different port or does it follow the normal sip ports. -I know audio and video data comes in on completely different ports. (In the 50000 range) Has anyone else ran into this yet? One customer is using Polycom bToe setup and the other is using softphones.