Forum Discussion

Copper Contributor

Apr 24, 2017

Can't Connect Call on Wi-Fi (Google Pixel phone)

I'm having an issue on my (Android version 7.1.2) Google Pixel. If the phone is connected to Wi-Fi, it won't connect the call about 98% of the time. VERY rarely, it will go through as it should. If I...

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Loryan Strant

MVP

Apr 24, 2017

Have you tried another Android device with the same OS version? Might be a bug in 7.1.2 or something that is more Pixel-specific.
I've got a Nexus 5X with 7.1.2 and I've not seen this issue.

John Stoddart

Copper Contributor

Apr 25, 2017

I dont' have access to any other devices running 7.1.2, unfortunately. I just fired off a message to Pixel support to see what their thoughts are. My boss' wife has a Pixel as well, he plans to try it on her phone this evening and see what happens. I'm ripping my hair out on this one. It makes no sense. Thanks for the response.

Jeff Schertz
MVP
Apr 25, 2017
I'm running latest 7.1.2 on my Pixel and have no problems placing SfB peer audio or video calls over Wi-Fi.
- Matias Areal
  Copper Contributor
  Apr 27, 2017
  What about meetings? I can't seem to be able to join audio or video meetings with android.
  - John Stoddart
    Copper Contributor
    Apr 27, 2017
    We haven't really tried meetings on it yet. I figured if the phone aspect didn't work, the meeting stuff wouldn't work either.
- John Stoddart
  Copper Contributor
  Apr 25, 2017
  I can call my other SfB contacts in the app, but external numbers are giving me hell. We just switched to SfB for our work phones and this is less than ideal.