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B B's avatar
B B
Brass Contributor
Feb 13, 2017

Headset Mutes Automatically (16.3.240)

Since installing 16.3.240 update a couple days ago every time I start a new voice conversation my headset (Plantronics W740-m) automatically mutes itself.  As soon as it does this once then the headset will mute itself in every other application that includes audio.  If I reboot I can use other applications as normal but as soon as I start Skype for Business and initiate another call it is right back to the same behavior.  This is unbelievably annoying.  Anyone have a fix or is this something Microsoft will need a code change to address?

mac
Skype for Business

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  • B B's avatar
    B B
    Brass Contributor
    Feb 16, 2017
    I spoke too soon, it still occurs with 16.4.203
  • B B's avatar
    B B
    Brass Contributor
    Feb 16, 2017
    I had to restart the system after the update for it to address the issue but it appears this does fix this issue.
  • B B's avatar
    B B
    Brass Contributor
    Feb 16, 2017
    never mind, I found it. I installed and the issue is still present, I will try restarting the whole machine though. That will take a bit to save everything and shut down. More soon...
  • B B's avatar
    B B
    Brass Contributor
    Feb 16, 2017
    Thank you Kam Foo Aw, I'm happy to try, where can I obtain the Insider Fast Build?
  • Kam Foo Aw's avatar
    Kam Foo Aw
    Icon for Microsoft rankMicrosoft
    Feb 16, 2017
    In the new Insider Fast build 16.4.203, we have fixed some of the device issues. Can you please try to see if it fixes any of problem?
  • B B's avatar
    B B
    Brass Contributor
    Feb 16, 2017
    As Spice911 comments, is anyone from Microsoft monitoring these conversations? I assumed (perhaps incorrectly) that feedback here would be read by someone with the ability to take action. Otherwise this is an echo chamber with none of us on the outside able to do anything about this bug. This is incredibly frustrating (both the broken aspect of the application and the lack of response). This error also extends beyond just SfB borders breaking an aspect of the entire MacOS given that once this mute situation starts it affects all applications with audio and continues after SfB is shut back down. You need to address this issue Microsoft, where can I go to initiate action on this?
  • spice911's avatar
    spice911
    Copper Contributor
    Feb 15, 2017

    Hi, 

    I am running into the identical problem with the same release using a Jabra headset 9460 and the Jabra Motion UC headset. What an annoying situation....

    Would someone from the tech department PLEASE respond to this inquiry.

    Thanks!

  • Martijn van Unen's avatar
    Martijn van Unen
    Copper Contributor
    Feb 15, 2017

    I'm also experiencing this problem... I am going to test other headsets.

    For now the Plantronics with dongle BT600 mutes also on audio connect.

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