Forum Discussion
Request to merge multiple Microsoft Learn certification IDs
Contact Microsoft Credentials support https://aka.ms/credentialssupport and create a ticket https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request
Dear Julian,
I an having a similar issue, Pearson VUE created two different candidate IDs but tied to the same email. I am unable to retrieve one of my exam's results. I cannot contact the support: when trying to log in on the Engage Center platform, I am facing the following issue:
Error code: interaction_required
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity. To learn more about tenant lifecycle policies, see https://aka.ms/TenantLifecycle Trace ID: d9c3a766-d807-41af-b709-357b958e2f00 Correlation ID: 019e7eaf-3ca8-7e93-9890-ea23b0388b31 Timestamp: 2026-05-31 15:37:54Z
Microsoft Certification Exam:****AZ-104 - Microsoft Azure Administrator - English (ENU)****AZ-104 - Microsoft Azure Administrator - English (ENU)
Candidate:Alois Derboule
Candidate ID:MS1101267122
Registration ID:537054229
Microsoft Certification Exam:****AZ-500 - Microsoft Azure Security Technologies - English (ENU)****Microsoft Certification Exam:***AZ-500 - Microsoft Azure Security Technologies - English (ENU)*
Candidate:Alois Derboule
Candidate ID:MS0991256056
Registration ID:532747090
I am missing the az-104 results on my profile. I precise that the email address was the same for both exam registrations, so I don't know why Pearson VUE created two different candidate IDs.
Do you know how I could get some help?
Your advice would be really appreciated as I am in the middle of a ping-pong game between Pearson VUE saying my candidate IDs need to be merged by Microsoft and Microsoft that cannot provide me with a valid means to event create a support case.
Kind regards,
Alois
Your tenant has been deactivated so you need to resolve that Troubleshoot inaccessible tenants - Microsoft Entra | Microsoft Learn
You could try to create a new tenant https://learn.microsoft.com/en-us/entra/fundamentals/create-new-tenant but if you want to restore your existing tenant then ask a question on Q&A Forum Questions - Microsoft Q&A mentioning AADSTS5000225 and a moderator will get in touch.
In the meantime, you can use a different email address to create an account on the engage hub (it does not need to be the same account as your Learn profile)