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asiman_92's avatar
asiman_92
Copper Contributor
Jan 05, 2026

Outlook.com not receiving emails from trusted senders

Hi I have problem by receiving emails. emails from different emails once blocked and unblocked , now added to safe sender list, safe  mail list still I cant receive email. it is chronic problem since 2 years in my account. support Outlook didn't help.

3 Replies

  • Marcus_Ding's avatar
    Marcus_Ding
    Copper Contributor
    Jan 08, 2026

    ONE thing that is causing the problem:

    YOUR MAILBOX/ CLOUD IS FULL

    Try emptying much of the stuff (old emails, unused docs).

    • asiman_92's avatar
      asiman_92
      Copper Contributor
      Jan 08, 2026

      Hi Marcus. It has 3 gb empty cloud in one drive out of 5gb. Are you sure i must delete old emails? Did you experience such problem?

      • Marcus_Ding's avatar
        Marcus_Ding
        Copper Contributor
        Jan 23, 2026

        Oh my god.

        That's way too harder now.

        Sorry to tell you that I'm too underexperienced

        but I will try to help

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