Forum Discussion
Lost my courses and level progress on my learn profile
Does anyone know how I can contact Microsoft about my learn account?
I tried to log on using my work laptop and my profile has been reset back to 0.
I've lost all of my achievements and learning path progress.
I've had a look around for support but can't find anything that will help.
62 Replies
- Did you get any help with this or did you find somewhere to ask for support? I just had the same thing happen to me. I lost access to all my progress and achievements.
HandyanaAtmaja not yet. Looks like microsoft doesn't care unless you use their premium support.
jadoooplayer Same here, no response yet. I have also raised this with MCP support, though they point at the Learn team. The next step is probably our Partner support channels
Derek_PetersonMicrosoft
Thank you for reporting this issue. We're actively looking into it and will report back once we have an update.could you please provide any update or resolution to this ?
- I also have the same issue, my profile is blank. As I need to achieve some additional certifications for Solutions Partner areas, this is very inconvenient.
I have the same issue. I just lost access to all my progress and achievements. It happened yesterday. Now My ID shows nothing.
- Did you get any help with this or did you find somewhere to ask for support? I have encountered something similar. When I was about to log in to Learn, I was prompted to create a new profile. Which I did and the new one is reset. However, the link to Certifications works. When I try to go to the old profile, it says it has been deleted. But I haven't deleted it.
- lesson number one always have a sorry meted funny it's like every were you advice clients to have a back up but you for get your self till the moment is there and you think by your self ........ you go on Chapo and greetings from holland . from mister smartass (that's me )
I just had the same thing happen to me. If anyone knows how to get in touch with MS support please let us know.
- Sounds scary, would hate to lose all that. I did notice that I've lost my practice tests history. Seems like something is going on.
