Forum Discussion
DP-600 Free Voucher – My Fabric Community Profile ID Is Showing “User Does Not Exist”
Hello Microsoft Learn Team,
I recently received a free DP-600 exam voucher through the Microsoft Fabric Community campaign using my email ID: mailto:email address removed for privacy reasons.
However, when I try to open my Fabric Community profile link, I get the following message:
“User does not exist. The user you requested has been deleted or does not exist.”
Because of this, I am unable to confirm my voucher status or access my community profile.
Could you please help me with one of the following:
1. Confirm that my DP-600 free exam voucher is still valid and linked to my email (email address removed for privacy reasons), and
2. Restore my Fabric Community profile / user ID so that I can access my account normally and redeem my voucher before the November 30th, 2025 end date beyond which the voucher expires.
I have not violated any policies and I only used my personal email to participate.
Thank you for your help!
1 Reply
Helo IndrajitBenegal this usually happens when the Community profile isn't correctly linked to the same Microsoft account used for the campaign, or the profile was removed or duplicated.
A couple of things to try:
1. Sign out of all Microsoft accounts, then sign back in with the exact same email you used to join the Fabric Community campaign.
2. Try a private window or another browser to avoid account/tenant mix-ups.If the profile still shows "User does not exist", you'll need the Community admins to restore or re-associate it.
The best next step is to contact the Fabric Community voucher support directly and include your campaign email adding a screenshot of the error.
You can reach them at: fabric-ready [at] microsoft.com
.They should be able to confirm the voucher status and fix the Community user record.
Hope that helps, let us know how it goes.
