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Suggested Message for Certification Support Form

Subject: Request to Transfer AZ-900 Certification to New Microsoft Account

Hello,

I registered for and passed the AZ-900 certification exam using an old Microsoft account (email: [your old email address]), but I no longer have access to that email or the associated Microsoft Learn profile.

I have created a new Microsoft account (email: [your new email address]) and would like to request that my AZ-900 certification be transferred to this new account.

Please let me know what information or verification you need from me to complete this request.

Thank you for your assistance.

Where to Submit the Request

Go to the official Microsoft Certification Support page:

https://learn.microsoft.com/en-us/credentials/support/

Click “Submit a request”

Choose “Certification Profile and Account Help”

Paste the message above and fill in your details