Forum Discussion
MicrosoftAI-Enhanced Contact Center Solutions Engineer Blueprint Survey Opportunity
Greetings!
Microsoft is considering a credential for AI-Enhanced Contact Center Solutions Engineer, and we need your input through our exam blueprinting survey.
The blueprint determines how many questions each skill in the exam will be assigned. Please complete the online survey by March 26, 2026. Please also feel free to forward the survey to any colleagues you consider subject matter experts for this certification. You may send this to people external to Microsoft as well.
If you have any questions, feel free to contact John Sowles at josowles@microsoft.com or Don Tanedo at dtanedo@microsoft.com.
AI-Enhanced Contact Center Solutions Engineer blueprint survey link:
https://microsoftlearning.co1.qualtrics.com/jfe/form/SV_5vSBzYkpE9FYpts
2 Replies
hi curious -- why not just ask ai? ai agent experts, that actually don't have ai agents take the survey for them, may need more certifications to have the expertise to decide if each category should have more questions? -- slowly realizes that eveyone on here is a ai bot 😢
AI-Enhanced Contact Center Solutions Engineer - ahaha :D What fantastic name!
