Forum Discussion
Wiki/Knowledgebase/Information Sharing
I'm just wondering how people are finding the best way to handle Teams integration along with SP365 and giving a collection of information to users. I'm with the IT helpdesk and would like to make va...
I like the concept, but immediately I could see our users abusing a system like that as a workaround for a helpdesk and would forgo the creation of tickets/emails.
Good point. We might find abusers as well, but thought we'd try it out. I'd rather we could have read-only users of course but that doesn't exist in a team. I wanted to see if we could get users to help other users - our help desk doesn't usually get involved in training issues. And they don't work on anything else without a service desk ticket.
I'm an expert at using the wrong tool for solutions :) Anything more formal and we'd use SPO and site pages.
I'm an expert at using the wrong tool for solutions :)
LOL.
