Forum Discussion
Wiki/Knowledgebase/Information Sharing
You can use a Modern Site which serves as a Howto Wiki and publish all your articles as Modern Pages and use something like a highlighted content web part which can showcase your articles in the layout you prefer like cards or carousel on the homepage.
Modern Pages have a powerful interface for creating articles than classic with building blocks like sections,spacer, body and header where you can easily drag and drop content between sections and fill in your colors for each section to stand out.
Everyone can follow the site and easily access the content from SharePoint Home or can be added as a tab to Microsoft Team.
We're trying something new and more Teams-centric for training 'wikis'. We didn't like Teams wikis because they aren't searchable, we're not a big OneNote company so that was a bit complex, and we haven't rolled out SharePoint Online outside of teams usage, so we created a public team and just use the conversations in the channels as a 'wiki'. The channels serve as a high level topic table of contents.
Conversations are easily searchable, each topic is a separate conversation (make sure it has a title), the newest ones show up at the bottom, you can actually ask a question on a topic and have a reply right there. We know we'll have to moderate it to make sure topics don't disappear or other postings. We don't expect a lot of people but it was a fun project to just see how it would work.
- I like the concept, but immediately I could see our users abusing a system like that as a workaround for a helpdesk and would forgo the creation of tickets/emails.
Good point. We might find abusers as well, but thought we'd try it out. I'd rather we could have read-only users of course but that doesn't exist in a team. I wanted to see if we could get users to help other users - our help desk doesn't usually get involved in training issues. And they don't work on anything else without a service desk ticket.
I'm an expert at using the wrong tool for solutions :) Anything more formal and we'd use SPO and site pages.
