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crystal520's avatar
crystal520
Copper Contributor
Sep 11, 2024

User Profile service application doesn't function correctly in sharepoint server 2019

Hi I am new with SharePoint server. I want to Configure profile synchronization by using SharePoint Active Directory. But the sync status of User Profile Service Application is always idle even I manually run a full sync. And I got Critical ID 6398 in my event logs. I also checked failing timer jobs, the User Profile service application - feed cache full repopulation is always failing with error messages: unexpected exception in FeedCacheService.IsRepopulationNeeded:Unable to create a Data Cache.SPDistributedCache is probably down.

Is there any advice?

Thanks,

sharepoint server

1 Reply

  • NicolasKheirallah's avatar
    NicolasKheirallah
    MVP
    Sep 22, 2024
    In your case, the failure of the Distributed Cache service is causing this issue!

    So first verify that it's running:
    Get-SPServiceInstance | where {$_.TypeName -eq "Distributed Cache"}

    You should see a status of "Online". If it’s not, you'll need to start the service.


    If the Distributed Cache service is down, use these commands to restart it:
    Stop-SPDistributedCacheServiceInstance
    Start-SPDistributedCacheServiceInstance

    It could also be a Failing Timer Job so, go to Central Administration → Monitoring → Timer Jobs → Review Job Definitions.
    Find the failing job (User Profile Service Application - Feed Cache Full Repopulation) and check the error message.
    If it’s still failing, clearing the Distributed Cache might help:
    Clear-SPDistributedCacheItems -ContainerType Distributed

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