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User Profile service application doesn't function correctly in sharepoint server 2019
Hi I am new with SharePoint server. I want to Configure profile synchronization by using SharePoint Active Directory. But the sync status of User Profile Service Application is always idle even I manually run a full sync. And I got Critical ID 6398 in my event logs. I also checked failing timer jobs, the User Profile service application - feed cache full repopulation is always failing with error messages: unexpected exception in FeedCacheService.IsRepopulationNeeded:Unable to create a Data Cache.SPDistributedCache is probably down.
Is there any advice?
Thanks,
1 Reply
- In your case, the failure of the Distributed Cache service is causing this issue!
So first verify that it's running:
Get-SPServiceInstance | where {$_.TypeName -eq "Distributed Cache"}
You should see a status of "Online". If it’s not, you'll need to start the service.
If the Distributed Cache service is down, use these commands to restart it:
Stop-SPDistributedCacheServiceInstance
Start-SPDistributedCacheServiceInstance
It could also be a Failing Timer Job so, go to Central Administration → Monitoring → Timer Jobs → Review Job Definitions.
Find the failing job (User Profile Service Application - Feed Cache Full Repopulation) and check the error message.
If it’s still failing, clearing the Distributed Cache might help:
Clear-SPDistributedCacheItems -ContainerType Distributed
