Forum Discussion
Upgrade to SharePoint 2019, seeing ParserServer crashes
We recently upgraded a SharePoint 2013 farm with ~50 content databases to SharePoint 2019.
There are 2 servers in the search topology, each with 24GB of RAM and 8 vCPUs.
A full crawl of all the items (~1.2M) takes a long time (~16 hours), but overall behaves as it previously did. So does the incremental crawl.
But there are relatively a lot of errors and warnings.
Many of the errors involve ParserServer crashing due to SandboxOutOfMemory exceptions.
These occur mainly for msg, ppt and zip file types, here is an example:
NodeRunnerContent1-95572442-185 (0x1CE4) 0x4A54 Search Document Parsing aoe96 High Session: Will retry parsing the document because of the ParserServer crash with ErrorCode=SandboxOutOfMemory, Message=Document failed to be processed. It probably crashed the server. Encoding=System.Text.UTF8Encoding, FormatId=msg, DocId=ssic://79681. Session=36c079ff-b336-4b33-bc00-c15198fb4e20. 3853dafd-9de5-42e9-800f-739da5481b87
While the crawl runs memory is indeed stressed, but not at a 100%.
The CPU does go straight to 100%.
The AV has some suggested exclusions defined, but not all of them.
I fail to see how this would result in only certain file types crashing this process.
Any ideas?
2 Replies
- TarikB495Copper ContributorHi Yaron,
We have the exactly same issue on SharePoint Subscription Edition, how did you handle this issue?c
regards,
T - Yaron_Ben_ShalomCopper ContributorIt should be noted:
- PerformanceLevel is set to Maximum; this seems to be the default for 2019
- The zip files seem to be large (more than 100MB), but msg and ppt not so much (less than 1MB)