Forum Discussion
SharePoint Online Not-Responding or Poor Performance
We are experiencing extremely-slow-to-just-doesn't-respond SharePoint Online problems. Are there any SharePoint logs I can view to see if the issue is internal to just our tenant?
I will also be looking at this … https://support.office.com/en-us/article/Diagnosing-performance-issues-with-SharePoint-Online-3c364f9e-b9f6-4da4-a792-c8e8c8cd2e86?ui=en-US&rs=en-US&ad=US&fromAR=1
We started encountering this about this past Thursday, about the same time our devices were receiving win10 1803 (via Intune). There will be 3-5 hours of this, then suddenly it works like a charm. Thurs and Fri, it shut down for about 4 hours. Monday, I put in a ticket. The tech did some things on the backend, said it could take up to 48 hours to get done. We also increased the more heavily used, sites SERVER RESOURCE QUOTA. Today, still getting some of this, 12 hours into the 48 hours.
This happens from the multiple offices, (all having their own connection to the web), which tells me it is not a local network issue.
8 Replies
Our Windows updates are delivered via WSUS and SCCM to avoid this problem.
My evidence shows SharePoint Online is the culprit (Office 365 Admin portal, SharePoint sites, OneDriveForBusiness takes longer to sync, etc). Meanwhile the Azure Portal is good, my Azure apps work good. My banking apps work OK (and they are already slow). If it would be the Windows Updates, it would affect everything the PC is doing.
- There is a service notification for this in the admin portal. There was an authentication error not found in testing that is causing SharePoint to run super slow. It is not happening in tenants running hybrid/synced AD in some cases but all Online only tenants are experiencing some delays right now. They give the date of the 18th for the fix.
- Windows updates if pulled over the net will kick the crap out of any connection it's on. I would pull to a mobile hotspot or something and test, but really best way is to check your ping times to google and what not, make sure your not experiencing latency due to the update being approved, it can be nasty and wreck havoc if pulled online vs. centralized system like wsus.
