Forum Discussion

Copper Contributor

Oct 04, 2018

Solved

Windows 10 Version 1809, Remote Desktop Connection not working from PC but working fine from macOS.

Updated yesterday to version 1809, Remote Desktop Connection from another Windows 10 version 1809 not working. It looks like connected, but the whole screen is blank and the mouse cursor become hou...

FerasShehadeh
Mar 05, 2019
Thanks for your update and contacting us.

If the registry workaround the issue, then mostly this KB should fix it : https://support.microsoft.com/en-us/help/4482887/windows-10-update-kb4482887

install on both client and server ( source, destination)

If you still experience the issue, please do let us know. So we can help you further.

Martin Larsson

Copper Contributor

Mar 05, 2019

KB installed, dit not fix the issue.

FerasShehadeh

Microsoft

Mar 06, 2019

Would you please confirm if this KB installed on both OS (source and destination). I meant install the KB on client and server.

What is the Hyper-V OS running ?

Thanks

Feras.

Martin Larsson
Copper Contributor
Mar 06, 2019
the KB is installed on both machines, I dont user hyper-v at all. Windows 10 pro on both machines.
The issue is not with the server but with the client. It doesnt matter what version the server is, 1809 clients cant connect if udp isnt disabled.
What happens is you get past the login but then the screen is just black.
- FerasShehadeh
  Microsoft
  Mar 06, 2019
  Only if UDP disabled, client will experience black screen?
  And if you enable it, client will connect normally ?
  
  thanks
  Feras.
  - Martin Larsson
    Copper Contributor
    Mar 06, 2019
    It's the other way around, only if you disable UDP it works.
    So by default it does not currently work.